Although this SMALL DETAIL was never relayed to me b4 I paid any money. Evidently this company heavily observes jewish holidays and will not drive on them.or at least from what I was told. He explained we could expect delivery within a on the coming wednesday because of certain Religious Holidays.Jewish Holidays. Well, On the 15th day I called and called and called.after finally getting a hold of Bonnie she told me to call Ron.who's phone shows up as David Norcross on the ID. A legal disclaimer was given that LEGALLY they could be as late as 21 days.but that NEVER happens. I was told upon talking to a nice woman called Bonnie that we could expect delivery within 10 buisness days. They were ontime and on point with the om there it was not fun. The ONLY thing that went as planned was the pickup. I'm not sure how this company can stay in buisness. IF YOU CHERISH YOUR POSSESSIONS, DON'T LET THEM NEAR YOUR HOME. We spent countless hours trying to get results on the claim for our damages over the past year and have received nothing but a major headache. We have had been moved 3 additional times in the 5 years prior to this move and had a few minor scratches which were promptly repaired with one phone call. The move estimate was originally $4900, but on day of the move charges increased to $7200. To make matters worse, we received nothing but the run around by the owner on our insurance claim for several hundred dollars of damages. Needless to say, we were extremely saddened. The driver took no responsibility for the loading process, leaving one unqualified person to arrange the load, and two others to move the items from our home into the truck. If we wanted our furniture to survive, we probably should have wrapped and protected the furniture ourselves. Fortunately, we did not pay for them to pack as none of the inside contents of the boxes were damaged. Boxes were stacked in odd directions on the truck, completely ignoring statements of THIS END UP resulting in lots of damage to the boxes. The headboard on our bed had damage to the detailed scrolling. Wood arms on sofas were not protected and were scratched beyond repair. A custom hand carved art piece which we paid to have crated instead was only wrapped in blankets and cardboard received cracks to its base. Every single piece of wood furniture was damaged, and our solid cherry wood dining room table which should have been disassembled, instead sat on the bottom of the load and was crushed, destroying the legs, supports, as well as several scratches on the surface. Contracted for a move of a 3 bedroom home from Ft Lauderdale, FL to Dallas/Ft Worth TX.
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